LEGAL TERMS

▼ Business Entity
Office Kiko

▼ Operation manager
宋 八重

▼ Email address
info@officekiko.com

▼ Sales Prices
Shown with each item

▼ Ordering Methods
Online transactions with shopping carts

▼ Payment Methods
Credit card payment (VISA, MASTER, JCB, AMEX)
COD (Shipping to Japan only)
PayPal

▼ Fees Necessary in Addition to Merchandise Price
■ Shipping Fees
Within Japan: 550 yen flat rate (1,100 yen for Okinawa Prefecture only)
■ Shipping Fees for Outside Japan
When you place an order, we will show you the shipping costs of EMS (International Express Mail) calculated by the combination of the region classification of the delivery address and the packing weight (a total of items, bundled items, and packing materials). The shipping fees and area classifications are as described in EMS.
■ COD Fees (Shipping to Japan only)
330 JPY

▼ Due Date
Credit card payment: Instantly
COD: When receiving the item (Shipping to Japan only)
PayPal: Instantly

▼ Delivery Time
The items ordered will usually be shipped within three business days.
* Email will be sent to you when we have shipped the item. However, please understand that when we have a lot of shipping items, we may be able to send such email only later or may not be able to send such email at all.
* For reserved items, the estimated shipping date is listed for each item.

▼ Returns
Only when the delivered item is defective, will we accept the return of the ordered item. We will send you the exchanged item while we cover the shipping costs.
We inspect items at the time of the arrival and try to send good items. But in the unlikely event that the item is originally defective, please refer to the information below and contact us.

Please note that we cannot accept returns or exchanges in the following cases:
・If you contact us after more than 4 days
・Items were used even once
・Items’ tags have been removed
・Items were damaged or soiled by the customer
・Accessories and/or instructions are lost
・Sanitary goods such as underwear
・We cannot accept any returns or exchanges unless the item is defective.

If you would like to return the item, please first contact info@officekiko.com.　　　　　　　　
　　　　　　　　　　　　　　　　　　　　
* Orders may not be canceled or returned due to the order details, the condition of the item, and so forth. 　　　　　　　　　　　　　　　　　　　　
* Returns using a method other than what we designate will not be accepted.